IMMEDIATE FULL TIME—Fidelity Labs: BI Data Analyst/Specialist (Durham, North Carolina)

IMMEDIATE FULL TIME—Fidelity Labs: BI Data Analyst/Specialist (Durham, North Carolina)

Dear IEOR Students,

This position will start as a consulting role then after 3 months convert to full time. This employer does NOT sponsor but will consider hiring candidates who are here on OPT.


Veritude is hiring for a senior BI data analyst at Fidelity Investments in Durham, NC. This is a key role on the Go To Market team where you will work closely with IT, Design Strategists, Operations and Product Managers to support the creation of data models and platforms that meet the needs of an incubator. The practices and broader platform will be one that will be leveraged by all incubators across Labs. You will contribute to the project success by providing high quality data analysis that turn insights into actionable recommendations to drive customer lifetime value, business results and growth for small to medium sized self-contained projects

About Fidelity Labs

Fidelity Labs rapidly develops new products to improve the financial wellbeing of Fidelity’s current and future customers. As an innovation engine for Fidelity Investments, our small cross functional teams scan emerging market opportunities to meet customers’ needs and make impact at scale. See what we’re up to at

Data Extraction, Analysis and Ongoing Customer Data Management

• Collaborate to build an end-to-end, extendable customer data solution from defining requirements to data migration and set-up, ensuring data integrity, accuracy and compliance. As needed, ensure that our services provider has the appropriate functional and technical specifications, direction and resources to deliver the solution.
• Own overall omni-channel customer data management approach with IT, including post-launch maintenance and enhancements. Collaborate with Go To Market, IT, Operations, Product, and other functional teams as needed around data management & quality, data governance, and data requirements
• Be part of the team the helps define the digital marketing ecosystem/roadmap and delivers a marketing technology stack that is scalable, extendable, and uses consumer data to enhance the consumer journey and drives brand and business growth. Work with key stakeholders to help define an integrated digital marketing analytics and attribution approach.

Customer Insights & Segmentation Strategy

• Collaborate with key analytics stakeholders, leading data analytics development and segmentation analysis. Define and deliver our customer insights approach and reporting capabilities that ultimately drive long-term consumer relationships
• Manage the insights coming from customer data to tell stories – ones that turn insights into actionable recommendations that drive customer lifetime value, business results and growth.
• Work with multiple teams to develop consumer journey, experience and lifecycle strategies for key customer groups and audience segments. Identify opportunities throughout the consumer journey to increase customer acquisition, conversion and retention that will help drive and influence email, social, advertising, and site strategies.
• Help develop the brand’s personalization and audience management strategy across the consumer journey, including email, site, and digital marketing.
• Work with teams to advise on A/B and multivariate testing approaches as well as control group and segments management.

Requirements for the position include:

• Bachelor’s Degree in Marketing, IT, Economics or related field (Advanced Technical or Business Degree a plus)
5+ years of data management and marketing experience, with 2+ years direct experience with data management in a cloud environment either in an eCommerce environment or for a Database Management/Customer Insights firm
• Strong data analytics expertise, including experience translating customer KPIs into actionable marketing strategies that drive growth. Experience with data analytics tools and technologies across data (SQL, R, SAS, Python), visualization (Tableau, QlikView, or PowerBI)) and digital analytics tools ( Google Analytics, Omniture)
• Strong understanding around how big data is influencing customer analytics and the consumer journey, with an ability to pivot with change and pinpoint growth opportunities through customer centricity.
• Strong understanding of customer lifecycle marketing, segmentation, testing, and optimization strategies and a knowledge of marketing/cloud technologies, preferably Salesforce Marketing Cloud
• Excellent communication, collaboration, and planning skills; demonstrated success in communicating ideas to various stakeholders
• Experience with data warehouses, Big Data and Data Lakes a plus
• Experience with Lean Startup, Design Thinking, and Agile Methodologies preferred
• Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for various and fluctuating marketing deliverables
• Ability to identify the metrics to drive success, measure KPIs, socialize understanding and drive initiatives to completion
• Outstanding team player and positive attitude, with a strong sense of ownership and accountability

About Working at Fidelity

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit