Synergy TechOps Full Time Engineering Position

Synergy TechOps Full Time Engineering Position

Synergy is one of the fastest growing technology PBM companies in NYC, to help skilled nursing facilities proactively manage their sub-acute pharmacy spend. SRx assists SNF's in developing their own, independently adopted formulary, and then conducts real time adjudication on all claims in order to enforce that formulary. Adjudication is the process by which a pharmacy sends a "request" to a Pharmacy Benefit Manager (PBM - i.e., Synergy Rx) PRIOR to dispensing a medication. These adjudicated claims act as a platform to ensure accuracy of the SNF's pharmacy bill, helping clients save hundreds of thousands of dollars annually.
We're looking for someone that can act as a force multiplier to our entire Engineering organization. This role has the potential to manage and lead a future TechOps team. Working with other Engineering leaders to prioritize initiatives, identify areas of improvement, and support cross-functional teams in their initiatives. We’re looking for an extremely organized, self-motivated, and hardworking individual who genuinely loves helping others.

About the role:
• Evangelize tools, best practices, and mindset of TechOps across Engineering
• Work closely with CTO and Development teams to dream up , design , and implement new products and services
• Architect, build out, and own Alerting, Monitoring, Build/Deploy, Onboarding, Infra Automation,
DevSec, and Developer Experience
• Triage escalated production issues
• Attend customer project and technical calls
• Working closely with our Customer Experience Manager to identify and track common issues,
questions, and feedback from our users
• Managing and building relationships with our partners to ensure all account updates go through seamlessly
• Thinking on your feet to devise creative solutions to any and all problems that arise
• Gathering and analyzing data about our various customer segments and engagement metrics for each
• Will have all the latest tools and educational materials at your disposal ( Microsoft Azure,
Technical Sandbox, and custom tools)

About you:
• You’re passionate about technology and making things right
• You excel at managing competing priorities and deadlines
• You’re willing to working weekend or holiday coverage, as needed
• You’re extremely detail oriented and have excellent written and communication skills
• Flexibility & openness on which tools to use when
• Willing to experience a startup atmosphere and willing to work in many verticals and across

Time at Synergy might include:
• Synergy Summits out of state
• Cross-functional collaboration with the entire team
• Group outings to NYC Meetup events

Compensation & Benefits:
We're looking for top-tier talent, and we offer compensation packages that include competitive base salary & growth opuntias. Our comprehensive benefits programs include health care, dental, and Flexible Paid Time Off (PTO).